Frequently Asked Questions
Why a unified approach to packaging?
Enhanced speed and accuracy of communication between service, product, material and analytics teams dramatically lower costs and reduces stress on people and equipment.
Where do we start?
Typically starting with an overview of operations to determine which areas can be worked on immediately that will create a significant impact on efficiency and savings.
How is your service different from our in-house maintenance staff?
Diagnosis of systemic issues based on field experience from exposure to a wide variety of machines and applications provides a broad range of experience that is hard to duplicate. Since we continue to service most all the equipment we provide, we have the support of the equipment manufacturers engineering teams with deep knowledge of each piece of equipment.
As a result, the field technicians are trained at the factory level to be able to remedy issues by focusing on outcomes to meet high benchmarks of performance. A typical equipment review will encompass testing the soundness of mechanical, electrical, programming, and materials used to benchmark performance guidelines. Recommendations will be offered to upgrade to higher performance standards along with training operators and maintenance staff on how to sustain levels that are proven to help eliminate downtime and excessive material usage.
In addition, tracking and reporting service calls allow these field technicians to tackle the toughest challenges together with the equipment and material engineers who design the products. Results speak for themselves.
Why are packaging materials so confusing to select?
The dynamic properties of packaging materials are often invisible to the naked eye and difficult to measure. Even more challenging is when materials are chosen based on the ability of the equipment to operate efficiently, which leaves the door open for overusing material to compensate for untuned or poorly designed equipment. The cost of the materials consumed over time will far outweigh the cost of the equipment. In high volume applications this equation can be very expensive as the numbers add up quickly.
By first measuring and calibrating the equipment to an optimal level of performance the choice of materials is often more flexible allowing the dynamic properties baked into more efficient materials to be captured thus gaining superior performance at a lower cost.
How can we be more confident in making wise choices?
This can be a daunting experience even for experienced professionals.
However, outside checking all the boxes to meet the requirements of a given application, equipment selection has many areas that are not always as obvious. A key consideration is the reliability factor especially from a serviceability perspective when parts may not be readily available, or the electronics or structural components are poorly designed.
Flexibility of equipment to grow with your operations can be factored into the initial build making certain options like programmability and user interface choices, very wise and very inexpensive.
Getting the right equipment is more than simply meeting specifications.